Information

Please note: A valid email address is required for order confirmation email and tracking number to be received.
Check your spam box as filters may block our confirmation emails if set too high. 

Welcome to Johnnies Closet/Pink Parrot Marketing
Following are a few guidelines to help you with purchases

Operations

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I add to the shopping cart?
You can add to the shopping cart directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled 'add to cart', within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the 'add to cart' button to place the item in your shopping cart, your page will refresh and the item will be added to your cart. You can then locate the shopping cart in the top menu navigation bar. Your items will be listed in the cart, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to 'Checkout' in the top menu navigation bar. When the link to 'Checkout' is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar.
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Order Status

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for order confirmation email and tracking number to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the 'Order Tracking' section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the 'contact us' page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us via the 'contact us' page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the 'contact us' page.
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Payments Options

What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

Credit Card Payments: Pink Parrot Marketing has a fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use a secure server which protects credit card details. 

- Please note that all customer details are treated with the upmost discretion and our mail order list will not be provided to anyone else.
- Your credit card is only processed in our office where details are secure.
- We accept Visa & MasterCard. Your credit card statement will reflect charges as PP Marketing 
- Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

Due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide. Pink Parrot Marketing will actively and aggressively fight all forms of credit card fraud.
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International Credit Card Payments: All international orders from countries other than Australia and New Zealand, may require further credit card validation - we will contact you after your order is placed regarding this issue

Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.

Money Orders and Cheques: Click on 'Send a Cheque Option' when choosing payment and print out your Invoice.
- Fax or Post  the order with your payment.
- We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
- Please allow 5 working day bank clearance for cheques
- You will be emailed our Payment Help Information, please confirm payment details within 7 days to avoid cancellation

Post: Pink Parrot Marketing
P O BOX 5198
Q Supercentre, Mermaid Waters
QLD 4218
Australia.

Please make your payment immediately and include your order number, shown on your email confirmation. Failure to make payment within 7 days may result in cancellation of order.
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Guarantees

Prices
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. Exceptions: If computer or human error in data input occurs on our prices, you would be notified of any changes and your order will be adjusted.
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Privacy Policy